Shadow IT refers to any hardware, software, or cloud application that employees use without the knowledge or approval of your IT team. According to Cisco research, 80% of employees use unauthorized technology at work. That means four out of five of your team members are likely using tools that exist completely outside your security and oversight.
When you first sign up with a managed IT services provider (MSP), things will usually go well. Tickets get resolved, systems hum along, and you no longer need to sweat the technical details. But as your business grows and your needs evolve, what was once a perfect fit can start to feel a little… tight.
As we move through mid-2025, AI has matured beyond the initial hype phase, and we’re now seeing concrete results from early adopters. The evidence suggests something surprising: small businesses may have more to gain from AI than their enterprise counterparts.
When Windows 10 reaches its end-of-life (EOL), Microsoft will stop providing security updates, technical support, and bug fixes for the operating system that currently powers approximately 60% of business computers worldwide.
For decades, businesses approached IT support with a simple equation: when something breaks, fix it and pay accordingly. While this reactive model was once the standard, today’s complex digital landscape demands more. Enter outcome-based managed IT services, a transformative approach that’s reshaping how businesses view technology support.
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