You asked, we answered: solutions to common technical problems.

"Get the help you need, when you need it."

"Every day, businesses rely on their computers and other technology to keep running smoothly. When something goes wrong, it can be very frustrating. We've compiled this knowledgebase to help you diagnose and fix common issues. These articles are an excellent resource for getting help with your computer or technical problems. Whether you're having trouble connecting to the internet or your software is acting up, read on for some helpful tips! Happy tech troubleshooting!"

Terence Harrison, IT Support Specialist

Diagnosing Network Issues With MTR

Can’t reach your server from your home, office, or another point on the Internet? Or maybe you can reach it, but you are experiencing slowness or timeouts? Before contacting your ISP, run some quick tests with MTR – the problem may not be on their end.

Remote Desktop Attacks Have Increased – Here’s What To Do

Windows Remote Desktop Protocol (RDP) is a workhorse of remote connectivity, allowing users and administrators to connect to the desktops of far-flung machines and perform tasks as if they were sitting directly in front of them. As global workforces shifted to remote work at the onset of the COVID-19 pandemic, RDP’s use for accessing business systems increased dramatically. Hackers and cybercriminals took notice, and as a result, the move to remote work has seen a corresponding dramatic increase in RDP attacks.

Worried About Privacy? Here’s What You Should Know About Cookies

Cookies are small pieces of data that a website can send to a user’s computer to keep track of their preferences or record information about the user’s visit. There are many reasons why websites might want to use cookies, but one of the most common is to keep track of which ads the user has seen and how much time they have spent on the website. Although cookies can be convenient and helpful, it is essential to be aware of their privacy implications.

How Can I Free Up Some Space on My Hard Drive?

If you’re feeling cramped on your hard drive and don’t have room to store more photos, music, or videos, consider freeing up space by deleting or archiving some files. Here are some easy ways to free up space on your hard drive without going through the hassle of deleting files one by one.

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