Shadow IT refers to any hardware, software, or cloud application that employees use without the knowledge or approval of your IT team. According to Cisco research, 80% of employees use unauthorized technology at work. That means four out of five of your team members are likely using tools that exist completely outside your security and oversight.
Modern business relies heavily on technology, yet many small and medium businesses (SMBs) overlook one of the simplest ways to reduce costs, enhance security, and prevent IT emergencies: IT Asset Lifecycle Management (ALM). Think of ALM as adulting for your tech—and it’s more than just keeping track of who has what laptop.
When Windows 10 reaches its end-of-life (EOL), Microsoft will stop providing security updates, technical support, and bug fixes for the operating system that currently powers approximately 60% of business computers worldwide.
Small businesses are the backbone of local economies—but many face an uphill battle when it comes to technology. With lean teams, limited budgets, and mounting expectations from customers and stakeholders, small companies must navigate a landscape where the right tech choices can mean the difference between growth and stagnation.
At Datacate, our help desk services ensure businesses experience minimal disruptions while maximizing productivity. For this article, we analyzed last year’s support tickets to gain insights into the challenges companies face. This breakdown highlights the key issues and allows us to compare them against national benchmarks and offer actionable solutions to minimize IT-related disruptions.
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