Shadow IT refers to any hardware, software, or cloud application that employees use without the knowledge or approval of your IT team. According to Cisco research, 80% of employees use unauthorized technology at work. That means four out of five of your team members are likely using tools that exist completely outside your security and oversight.
Modern business relies heavily on technology, yet many small and medium businesses (SMBs) overlook one of the simplest ways to reduce costs, enhance security, and prevent IT emergencies: IT Asset Lifecycle Management (ALM). Think of ALM as adulting for your tech—and it’s more than just keeping track of who has what laptop.
According to recent studies, 74% of companies plan to permanently shift some employees to remote work, while 55% of employees want to work at least three days a week remotely. This new paradigm has fundamentally changed how businesses approach their IT infrastructure.
When Windows 10 reaches its end-of-life (EOL), Microsoft will stop providing security updates, technical support, and bug fixes for the operating system that currently powers approximately 60% of business computers worldwide.
For decades, businesses approached IT support with a simple equation: when something breaks, fix it and pay accordingly. While this reactive model was once the standard, today’s complex digital landscape demands more. Enter outcome-based managed IT services, a transformative approach that’s reshaping how businesses view technology support.
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