Is Bad IT Costing You Good Employees?


In the business world, information technology is essential for success, and consequently, most businesses will make significant investments in IT-related products and services. But is your IT helping or hurting your company? According to a recent study, one-third of companies believe that poor IT performance has led to losing good employees. Additionally, forty percent of respondents say that they have terminated employees because of their inability to get work done with the company’s existing IT infrastructure.

Poor employee morale can be a problem for businesses with obsolete systems or bad IT departments in any organization that relies on technology to do business. Technology can be a great asset when it’s working correctly, but when it’s not, it can impact everything from customer service to productivity and even cost companies good employees.

Bad IT can make it difficult for employees to do their jobs effectively, leading to excessive stress and frustration. For example, employees will be less productive if a company’s systems are outdated, slow, or difficult to use. Additionally, problems like frequent computer crashes, network outages, and other infrastructure issues mean that well-meaning staff may not be able to do their work. If a company does not have enough IT resources to meet the needs of its business, this can create an environment where employees are uncomfortable and stressed.

Identifying bad IT

As businesses grow and become more reliant on technology, the importance of having a competent IT staff and an adequate technology infrastructure becomes apparent. In many cases, technology can make or break a company. Unfortunately, not all businesses can identify poor IT performance until it’s too late.

While it may seem obvious, a common sign that your workplace IT is in trouble is when employees constantly complain about their computers or devices crashing, being slow, or not working properly. Another more pernicious sign is when you notice that your company is spending an increasing amount of money on tech support and repairs. Employees may become frustrated if they spend significant time dealing with computer problems rather than getting work done. Furthermore, a flawed IT system can lead to security breaches that could risk the organization. An ineffective IT department or service can worsen the issues, and employees may actively avoid engaging tech support because of bad prior experiences with the support staff.

The consequences of bad IT

Effective IT systems and support are essential for productivity, yet many companies will struggle with implementing and managing their IT systems at some point. The consequences can be disastrous when IT is bad – whether it’s due to outdated equipment, inadequate support, or simply a lack of knowledge on how to use the technology. Lost productivity, frustrated employees, and high turnover rates can all result from bad IT.

As an example, consider the case of a business where the outdated computer system was so slow that employees were constantly wasting time waiting for it to catch up with their work pace. As a result, they were less productive overall, and their frustration level was high. In addition, because the system was cumbersome and difficult to use, there was a lot of confusion and wasted time trying to figure out how to do even the simplest tasks. This led to many people leaving the company in frustration.

The cost of bad IT was the loss of good employees by that company: inadequate systems, outdated technology, and poor management led to staff leaving the organization in droves. When IT is not working correctly, it can negatively impact employees in terms of their productivity and job satisfaction.

The consequences of bad IT are the same for businesses of all sizes and industries, and they can be experienced in any sector, from manufacturing to services to retail. The adverse effects on your business can be directly proportional to how bad your IT is. Companies simply cannot afford to ignore the impact of inferior technology systems or support on their day-to-day operations. If you see these signs, it might be time to re-evaluate your IT situation and find better solutions.

How to fix bad IT

For a company to succeed, its technology must function like a well-oiled machine. If it does not, the consequences can include decreased efficiency and productivity, lost revenue, and frustrated employees quitting to seek employment elsewhere. If your company’s IT is not up to par, you’ll need to take steps to improve it. In general, the following things need to be accomplished:

  • Evaluate your IT system and support staff. Businesses have a wide range of options regarding what technologies and tools they can use to support their operations. Some companies may build their own IT systems, while others may outsource their IT needs. Figure out what is working for your organization and what is not. This will help you determine what changes need to be made.
  • Create a plan of action. Once you know what needs to be fixed, create a plan of action outlining how and when these changes will occur. Set realistic goals – you need to be honest about what can and can’t be fixed and ensure your goals are achievable.
  • Implement the changes to your business IT. Ensure all employees know the changes and how they will affect their work. Then, implement them gradually so that everyone has time to adjust. One common mistake businesses make is trying to fix too many things at once. This can lead to confusion and chaos and ultimately won’t be effective. It’s essential to focus on one issue at a time and ensure each fix is adequately implemented before moving on to the next.
  • Monitor the results. Once the changes have been made to your business IT, monitor their effectiveness and make necessary adjustments along the way. You can make necessary adjustments and improve your productivity by tracking how well the new systems work within your organization.


A recent study found that effective information technology systems and support are essential for happiness and job satisfaction in the workplace. The study was conducted by researchers at the University of Melbourne and surveyed over 1,000 employees from various industries. The results showed that IT significantly affects employee happiness and job satisfaction. Employees who reported having effective IT systems and support were more likely to be happy and satisfied with their jobs than those who did not have good IT.

The findings of this study underscore the importance of good IT for employee happiness and job satisfaction. When implemented correctly, IT can help employees be more productive and efficient and make it easier for them to connect with colleagues and clients, which can improve work relationships. In addition, IT can positively affect the morale and retention of employees because good IT leads to more efficient operations and helps employees to work more effectively.

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