Grow Your Skills, Make an Impact, and Join a Team That Values You.

Junior IT Support Technician (Tier 1)

Data Center & MSP (In-Office), Full-time

SCHEDULE: Monday–Friday, daytime hours. Occasional evenings or weekends as needed
START DATE: ASAP

ABOUT THIS OPPORTUNITY

Get hands-on experience across helpdesk support, infrastructure, and data center operations, all in one role. This is not a “ticket-only” position. You’ll work directly with business clients, support real-world systems, and gain exposure to a wide range of technologies in a dynamic technical environment.

ABOUT DATACATE:

We’re a rapidly growing MSP/IT company delivering a wide range of services, including 24/7 data center operations, custom software engineering, and comprehensive IT consulting and support. Our close-knit team takes pride in its expertise and collaboration, united by a people-first philosophy. We approach technical support as customer service, ensuring every client interaction is positive. We offer a strong benefits package with health, dental, and retirement savings, and provide an excellent opportunity to build hands-on experience across a broad set of technologies while expanding your technical skill set.

WHAT WE’RE SEARCHING FOR:

The ideal candidate is a quick learner who manages time effectively and can prioritize tasks in a dynamic environment. Applicants must have reliable transportation, a valid driver’s license, current auto insurance, and the ability to lift up to 75 lbs. Formal IT education is highly desirable but not required. Prior experience in IT helpdesk and remote support for business clients is required for consideration.

This entry-level position offers opportunities for growth. We are looking for someone who can work mostly day shifts, Monday through Friday, but the willingness and ability to work occasional weekends or swing shifts is a plus. At a minimum, you must be available for full-time work, Monday-Friday.

RESPONSIBILITIES OF THE ROLE:

• Provide front-line technical support to business clients, resolving issues across desktops, SaaS platforms, and user environments
• Monitor and manage incoming support tickets, ensuring timely resolution and clear communication
• Perform data center “remote hands” tasks, including hardware swaps, system reboots, and basic diagnostics
• Support Windows-based desktops and laptops in business environments
• Assist with on-site client support in the Sacramento area as needed
• Escalate complex or urgent issues appropriately
• Follow established procedures to ensure consistency, compliance, and quality
• Maintain an organized workspace and contribute to overall operational efficiency

TECHNOLOGIES YOU’LL WORK WITH:

• Microsoft 365 and Google Workspace
• Windows OS (desktop and basic server environments)
• Active Directory (user and group management)
• Remote Monitoring & Management (RMM) tools
• Backup and recovery platforms
• Endpoint security and protection tools
• Data center infrastructure and hardware

WHAT SUCCESS LOOKS LIKE

• Tickets are resolved efficiently with high client satisfaction
• Communication is clear, professional, and timely
• Processes are followed consistently and documented accurately
• You continuously build your technical knowledge and take on increasing responsibility

YOUR QUALIFICATIONS & EXPERIENCE:

• 1+ year of experience in an IT support or helpdesk role
• Experience supporting small business clients is strongly preferred
• Familiarity with:
  • Windows system configuration, updates, and drivers
  • Active Directory fundamentals
  • SaaS user administration

GROWTH OPPORTUNITIES

This role is designed as a launch point for advancement within Datacate. High-performing team members can grow into roles such as:

• Tier 2 / Systems Administrator
• Network or Infrastructure Engineer
• Cybersecurity-focused roles
• Sales/Client Services

EQUAL OPPORTUNITY:

Datacate is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Job Type: Full-time
Pay range: $23.00 – $28.00 per hour
Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift, Monday to Friday
• Evenings/Weekends as needed

Education:

• High school or equivalent (AS or BS a plus)

Prior Experience:

• Help desk: 1-2 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: In person at our offices with occasional client on-site support